Frequently Asked Questions
Q. Is there anything I need to know before I make an order?
A. Firstly, make sure you've made yourself familiar with DarkLake Tarot's Terms of Service + Ethics before making a purchase! It covers both my client expectations as well as outlines my personal code of ethics.
Q. What if I don't know what to ask you?
A. That's definitely something that we can work through together! I don't start any readings without complete understanding of your request, so expect a brief chat with me to make sure we're on the same page- even if we just settle on a general question!
Q. How do you deliver your readings?
A. Orders placed online will usually be delivered as a PDF via email, with color photos of the spread and cards in question included. These emails are sent out within 3-5 days of purchase to whatever email you use to order. If our session was done as a Skype or Whatsapp call, I'll provide you with an audio recording of our time together for your review.
For the in-person 'DarkLake Special' readings, you're encouraged to record our time together on your own device, or you can take your own notes- I have no problem giving you the time to record everything as thoroughly as you'd like!
Q. Do you have an exchange or refund policy?
A. A tarot reading isn't a physical product- I put time and energy into every single reading, no matter how small- along with the time taken to document your reading properly, type everything out, and send it out in a timely fashion. Therefore I don't offer refunds or exchanges on any service provided here on DarkLake Tarot. Please contact me, however, if you are dissatisfied with your purchase in any way!
A. Firstly, make sure you've made yourself familiar with DarkLake Tarot's Terms of Service + Ethics before making a purchase! It covers both my client expectations as well as outlines my personal code of ethics.
Q. What if I don't know what to ask you?
A. That's definitely something that we can work through together! I don't start any readings without complete understanding of your request, so expect a brief chat with me to make sure we're on the same page- even if we just settle on a general question!
Q. How do you deliver your readings?
A. Orders placed online will usually be delivered as a PDF via email, with color photos of the spread and cards in question included. These emails are sent out within 3-5 days of purchase to whatever email you use to order. If our session was done as a Skype or Whatsapp call, I'll provide you with an audio recording of our time together for your review.
For the in-person 'DarkLake Special' readings, you're encouraged to record our time together on your own device, or you can take your own notes- I have no problem giving you the time to record everything as thoroughly as you'd like!
Q. Do you have an exchange or refund policy?
A. A tarot reading isn't a physical product- I put time and energy into every single reading, no matter how small- along with the time taken to document your reading properly, type everything out, and send it out in a timely fashion. Therefore I don't offer refunds or exchanges on any service provided here on DarkLake Tarot. Please contact me, however, if you are dissatisfied with your purchase in any way!